Intercom


Privacy Policy

In this Privacy Policy, we, Prophecy, describe the types of personal data (also known as personally identifiable information or personal information) we collect; how we use, process, or share that information; and what rights you have while we hold that information.

What does it cover?

This Privacy Policy covers your use of Prophecy-branded publicly available websites, including sites located on Prophecy.io, and any other pages that link to this Privacy Policy (the “Sites”), as well as Account Information and Usage Data (each defined below). This Privacy Policy does not cover any other data submitted through or otherwise made available through any other data collection and processing, including, without limitation, data that we collect offline.

What information do we collect and how?

We collect information and data from you in two ways. First, we collect information you manually provide to us, including registration information when requesting a demo like your name and email address. Second, we collect information automatically from your use of our Sites and Platform Services, including how and when our Sites and Platform Services are used.

Information you submit or make available
If you request for a demo through our Sites, we may ask, and in some cases require, you to enter certain personal data such as your name, email address, phone number, physical address, gender, job title, job role, company name, company size and other information relating to your proposed use of our products and services. You will know which data categories you provide to us, because you will affirmatively enter and submit the data. Any such information you provide us in connection with the registration for our Platform Services or demo is deemed “Account Information.”

Information we collect about your use of our Sites
When you use our Sites, your device automatically generates and provides data to us. We collect and use such data to help us to understand how you are using our Sites, and how to better provide those Sites to you. When you use the Sites, we use standard automated data collection tools such as cookies, web beacons, tracking pixels and the like (“Web Data”). While the vast majority of Web Data is not personal data, some Web Data may include certain information which may be considered personal data depending on where you live, like a User’s IP address. To the extent Web Data contains personal data, it will be treated as personal data under this Privacy Policy.

How do we use the information we collect from you?

We may use your personal data for the following purposes

How do we share your information?

We may share your personal data with third parties as follows:

Prophecy does not ‘sell’ personal information of California consumers (as defined in the California Consumer Privacy Act (CCPA)) and we will not do so without offering you the right to opt out of any ‘sale’.

What rights do you have over your information?

We offer you choices regarding the collection, use and sharing of your personal data and we will respect the choices you make. Where you have consented to Prophecy’ processing of your personal data, you may withdraw that consent at any time by contacting privacy@prophecy.io with the subject “Withdraw Consent”. Please note that if you decide not to provide us with your personal data, you may not be able to access certain features of the Sites.

Opt Out of Certain Communications.
We may periodically send you free communications that directly promote our products and services. When you receive such promotional or marketing communications from us, you will have the opportunity to opt out (by following the unsubscribe instructions in the communication you receive). We may also send you certain necessary communications regarding your use of our products or services and you may not be able to opt out of those communications; for example, we may need to send you communications regarding updates to our terms, this Privacy Policy, or relating to payment and billing.

Rights of Access, Modification, Deletion and Restriction of Your Information.
If you are located in certain parts of the world, including the European Economic Area, the United Kingdom, and certain other legal jurisdictions (for example California), you may have certain rights in relation to certain of your personal data. Those rights may include asking us to provide information (including categories of sources), access, export, modification, deletion, or to restrict processing of certain of your personal data. If you wish to exercise these rights:

Prophecy may take certain steps to verify requests submitted using information available to us, including your email address and any information associated with your account. Where allowed, we may ask you to provide your government identification to verify your account. Personal data you provide to us for verification will only be used to verify and maintain records regarding your request.

We will endeavor to promptly respond to your request. Although Prophecy makes good faith efforts to provide users of our Sites with access to their personal data, there may be circumstances in which Prophecy is unable to provide access including but not limited to: where the information is legally privileged, would compromise the privacy or other legitimate rights of others, where the burden or expense of providing the information would be disproportionate to the risks to the User’s privacy in the case in question, where the request is manifestly unfounded or excessive or where the information is proprietary. If you request deletion of your personal data, please note that we may continue to retain certain of your personal data in archived/backup copies for our records or as otherwise required or allowed by law.

How long do we store your information?

Prophecy may retain the personal data we collect from you as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue our legitimate interests, for our business or commercial purposes, enforce our agreements, and comply with applicable laws.

Do we collect children’s data?

Prophecy products and services are not directed to children under 16 years of age and Prophecy does not knowingly collect personal data from children under 16 years of age. If we learn that we have collected any personal data from children under 16 years old, we will promptly take steps to delete such information. If you are aware that a child has submitted us such information, please contact us at privacy@prophecy.io with the subject “Child Data”.

How can we make changes to this Privacy Policy?

Prophecy may change this Privacy Policy from time to time by updating this site. If there are material changes to Privacy Policy that may impact your rights, Prophecy will attempt to notify you by email or as otherwise required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you visit our Sites or use any of our products or services after such changes have been made.

How can you contact us?

Please contact us at privacy@prophecy.io if you have any questions about our Privacy Policy.

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